Return Policy
Last updated:
30-Day Money-Back Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in its original packaging
- Be returned within 30 days of delivery
- Include the original receipt or proof of purchase
How to Return
To initiate a return, please follow these steps:
- Contact our customer service team at business@vormyrexzel.world or call +44 20 3478 1111
- Provide your order number and reason for return
- You will receive a Return Merchandise Authorization (RMA) number
- Package the item securely with the RMA number visible
- Ship the item to the address provided by our customer service team
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid return shipping label.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days.
Non-Returnable Items
The following items cannot be returned:
- Items that have been opened or used
- Items returned after 30 days
- Items without proof of purchase
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have questions about our return policy, please contact us:
Email: business@vormyrexzel.world
Phone: +44 20 3478 1111
Address: 20 Little Britain, London EC1A 7DH, United Kingdom